Refund and Returns Policy

Here is a summary so you don’t have to read the whole document.

We ship same or next working day in New Zealand
You pay the import taxes and duties for your country. Make sure you know!
If its faulty we will replace at our cost.
If you chose the wrong part we will replace at your cost.
If it fails during the warranty period we will sort it out.
We only share your data with our couriers so they can find your house.
We may ask you to sign up to your news letter.
We may email you from time to time to remind you we exist.

And here is the whole document.

New Zealand Shipping

All products are in stock and ready to ship from our Wellington warehouse (with the exception of pre-ordered items, which are shown as back order).

Orders received before 3pm in most cases will be dispatched the same day. All orders received after 3pm will be dispatched the following business day. If an order is placed on the weekend or public holiday, please note dispatch will usually be the next working day.

Expect 1 to 3 working days for shipments to arrive.

New Zealand returns policy

If we’ve sent you an item which is different to what is listed on your invoice or the item arrived faulty we will happily exchange it and pay postage costs for returning the item.

Simply notify us within 7 days of receipt and we will organise the return and replacement.

In the case of a motor kit or battery please contact us and we will work through each problem on a case by case basis.

Warranty Terms

Subject to the terms and conditions set out below, Plugmoto Limited agree to repair or replace the product or which it supplied to you at its own cost, in circumstances where the product does not perform in accordance with Converted Limited specifications during the products Warranty period.
The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the law.
Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard warranty.
Plugmoto Limited requires any customer requesting service under the Standard Warranties to comply with directions from Plugmoto Limited staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.
Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Plugmoto Limited via hello@plugmoto.co.nz before the Product will be repaired or replaced in accordance with these terms.
Plugmoto Limited reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Plugmoto Limited will determine, in its discretion, the closest Product within the then current range of Products offered by Plugmoto Limited with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of Plugmoto Limited. Plugmoto Limited may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty does not extend or restart the Standard Warranty or Extended Warranty period. If Plugmoto Limited is unable to repair or replace the Product, the customer will be provided with credit for Plugmoto Limited store or may be refunded the price of the Product (at Plugmoto Limited election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost. In the event that a replacement, refund, or store credit is provided as per section 6, the faulty item will become the property of Plugmoto Limited.
Where Plugmoto Limited authorises warranty service of a Product, Plugmoto Limited will organise for our authorised courier to pick up the Product during business hours (between 9am and 5pm, Monday to Friday) and deliver it to the Plugmoto Limited warehouse or an authorised Service Centre, provided that the Product is safely and securely packaged for safe transport. In this situation Plugmoto Limited will cover the cost of transport of the serviced Product to and from the Customer. Alternately, the Customer may post the Product as directed by Plugmoto Limited if Plugmoto Limited specifically authorises the Customer in writing to do so, in which case Plugmoto Limited will refund the Customer the cost of the postage on provision of a scanned copy of the postage receipt.
The Customer is responsible to inspect all goods received from Plugmoto Limited upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Plugmoto Limited within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.

Plugmoto Limited reserves the right to determine which authorised service centre (including Plugmoto Limited internal after sales service facility) is the appropriate service location in any particular circumstance.
The Product will be at the Customer’s risk while in transit to and from the Lekkie Authorised Service Centre.
Plugmoto Limited may seek reimbursement of any costs incurred by us where the Product is found to be in good working order, or when it has been determined that the Standard Warranty not apply.
Plugmoto Limited reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the Plugmoto Limited specifications, subject to applicable law.
The Standard Warranties are NOT transferable to a new owner of a Product originally purchased from Plugmoto Limited.

Privacy Policy

Plugmoto Limited is committed to providing goods and services in accordance with all privacy regulations, including the policies advised by the Privacy Commissioner of New Zealand. Any information we collect from you will only be used for the purposes of conducting our business, improving our site, supplying you with our products and services and keeping you informed about aspects of our business that may be of interest to you.

We will not disclose, sell or lend your personal information to other companies or persons who are not part of our business group, unless we obtain your prior permission.

We collect personal information from you, including information about your:

name
contact information
billing or purchase information

We collect your personal information in order to:

ship to and service our customers.
inform customers of product issues and updates.

Besides our staff, we share this information with:

our freight companies in order to ship you your products.

We keep your information safe by using the latest industry software .

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at hello@plugmoto.co.nz, or 022 6922 966.

Payment Information

We use a secure payment processing system supplied by Windcave, Paymark and Paypal for processing credit card and PayPal payments.

Emails

The use of personal information includes, but is not limited to, sending emails to keep you informed of the status of your order.

You might also be prompted to subscribe to our newsletters and special offers but the decision for opting in or opting out to receive these newsletters is entirely up to your discretion. We respect your rights to not receive these communications and if you advise us of this we will adjust your account accordingly. Every newsletter we send includes a clear link to unsubscribe in the footer and once unsubscribed you will no longer receive them unless you re-subscribe at a later date.

Data Security

All personal information submitted on plugmoto.co.nz is secured using the latest Secure Sockets Layer (SSL) premium encryption technology. Protecting your privacy and personal information is of the highest importance to us and we have systems in place to prevent unauthorised access to and disclosure of your personal information.

Cookies & Analytics

As you browse our site a state of the art ecommerce personalization tool uses first party cookies (which means you are not tracked across websites) and similar technologies to collect anonymous information regarding your use of the site. This information includes the products you viewed and pages you visited, products you added to cart or purchased and general information such as city level location and device type. We also use Google Analytics which utilities cookies for the purpose of analyzing the use and behavior of visitors to our site. None of the information available to us is personally identifiable and you may disable cookies at any time to avoid this type of tracking.

Detailed information is available at: Google Privacy Policy

Social Media plugins like Facebook may also track usage via cookies.

Policy Updates

We may at our discretion update or revise this privacy policy at any time. Any changes will take effect immediately once they are posted on our website. Your continued use of our services after any changes have been posted on our websites indicates your acceptance to those changes.

Contact Information

Please contact us if you have any questions.

Plugmoto

Phone 022 6922 966

Email: hello@plugmoto.co.nz