New Zealand returns policy

If we’ve sent you an item which is different to what is listed on your invoice or the item arrived faulty we will happily exchange it and pay postage costs for returning the item.

Simply notify us within 7 days of receipt and we will organise the return and replacement.

In the case of a motor kit or battery please contact us and we will work through each problem on a case by case basis.

Warranty Terms

1. Subject to the terms and conditions set out below, Plugmoto Limited agree to repair or replace the product or which it supplied to you at its own cost, in circumstances where the product does not perform in accordance with Plugmoto Limited specifications during the products Warranty period.
2. The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the law.
3. Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard warranty.
4. Plugmoto Limited requires any customer requesting service under the Standard Warranties to comply with directions from Plugmoto Limited staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.
5. Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Plugmoto Limited via hello@plugmoto.co.nz before the Product will be repaired or replaced in accordance with these terms.
6. Plugmoto Limited reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Plugmoto Limited will determine, in its discretion, the closest Product within the then current range of Products offered by Plugmoto Limited with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of Plugmoto Limited. Plugmoto Limited may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty does not extend or restart the Standard Warranty or Extended Warranty period. If Plugmoto Limited is unable to repair or replace the Product, the customer will be provided with credit for Plugmoto Limited store or may be refunded the price of the Product (at Plugmoto Limited election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost. In the event that a replacement, refund, or store credit is provided as per section 6, the faulty item will become the property of Plugmoto Limited.
7. Where Plugmoto Limited authorises warranty service of a Product, Plugmoto Limited will organise for our authorised courier to pick up the Product during business hours (between 9am and 5pm, Monday to Friday) and deliver it to the Plugmoto Limited warehouse or an authorised Service Centre, provided that the Product is safely and securely packaged for safe transport. In this situation Plugmoto Limited will cover the cost of transport of the serviced Product to and from the Customer.  Alternately, the Customer may post the Product as directed by Plugmoto Limited if Plugmoto Limited specifically authorises the Customer in writing to do so, in which case Plugmoto Limited will refund the Customer the cost of the postage on provision of a scanned copy of the postage receipt.
8. The Customer is responsible to inspect all goods received from Plugmoto Limited upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Plugmoto Limited within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.

• Plugmoto Limited reserves the right to determine which authorised service centre (including Plugmoto Limited internal after sales service facility) is the appropriate service location in any particular circumstance.
• The Product will be at the Customer’s risk while in transit to and from the Plugmoto Authorised Service Centre.
• Plugmoto Limited may seek reimbursement of any costs incurred by us where the Product is found to be in good working order, or when it has been determined that the Standard Warranty not apply.
• Plugmoto Limited reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the Plugmoto Limited specifications, subject to applicable law.
• The Standard Warranties are NOT transferable to a new owner of a Product originally purchased from Plugmoto Limited.